Station Chat Privacy Policy

1. Who We Are

Station Chat is operated by:

Mednovations Sdn Bhd (1307256-P)9-2, Jalan Dataran Suria 15/7/1, Dataran Suria, 42300 Bandar Puncak Alam, Selangor Darul Ehsan, Malaysia

Email for privacy, legal and security matters: legal@station.chat

In this Privacy Policy, “Station Chat”, “we”, “us” and “our” refer to Mednovations Sdn Bhd.

This Privacy Policy explains how information is handled when you visit station.chat, purchase or activate Station Chat, use Station Chat desktop software, use Stable Mobile, receive push notifications, obtain updates, contact support, or otherwise use services connected with Station Chat.

2. Local-First Messaging

Station Chat is designed as a local-first workplace messaging system.

Core station-to-station messaging is intended to operate primarily over the customer’s own local network. Ordinary chat history is not designed to depend on a central Station Chat cloud messaging server as its primary store.

Message history, direct messages, group history, station configuration and related operational information may be stored on devices running Station Chat.

Customers are responsible for controlling access to their computers, local networks, administrator credentials, backups and locally stored Station Chat data.

3. Information We May Process

Depending on how Station Chat is used, we may process limited information such as:

• license and activation information;
• application version and installation information;
• device, station or installation identifiers;
• subscription or plan information;
• technical connection information required for licensing, updates, Stable Mobile, push delivery or support;
• diagnostic information voluntarily submitted to us;
• support correspondence;
• website server logs, including IP address, browser or user-agent information, request time and requested pages;
• purchase and billing information processed by our payment provider.

Station Chat does not require individual cloud user accounts for ordinary local messaging.

4. Message Content

Core Station Chat messages are intended to remain within the participating Station Chat network.

We do not operate a central cloud service that acts as the primary storage location for ordinary Station Chat conversation history.

Certain optional features may require limited information to leave the local network.

4.1 Push notifications

If push notifications are enabled, notification information must pass through the relevant push-delivery infrastructure so that a notification can reach the recipient’s device.

Depending on the software version and notification type, a push notification may contain a short message preview.

Customers handling sensitive information should decide whether notification previews are appropriate for their environment and device policies.

4.2 Stable Mobile

Stable Mobile may use Station Chat-operated internet services to help an authorised mobile device locate, reconnect to or receive notifications from an authorised Station Chat installation.

These services do not replace the customer’s local Station Chat system as the primary store for ordinary chat history.

5. Diagnostic Information

Station Chat may maintain diagnostic logs locally to help identify connection, networking, enrollment, storage or application problems.

Diagnostic logs are not automatically uploaded to us merely because they exist.

If you voluntarily provide logs or diagnostic information to us, we may use that information to investigate the issue reported.

Customers with special confidentiality requirements should review diagnostic information before sharing it.

6. Licensing And Activation

Station Chat may contact our licensing infrastructure to:

• activate a license;
• verify entitlement;
• prevent invalid, duplicated or abusive activation;
• retrieve licensing status;
• support updates and account administration.

We may retain records reasonably necessary to administer licenses, prevent abuse, meet accounting obligations and provide support.

7. Website Data

When you visit station.chat, ordinary web-server logs may record technical information such as:

• IP address;
• browser and user-agent information;
• date and time;
• requested pages;
• referring page;
• error and security information.

We may use this information for security, reliability, abuse prevention, performance monitoring and website administration.

8. Cookies And Analytics

Station Chat does not use advertising cookies or third-party behavioural advertising on its public website unless this is expressly stated on the website.

Essential technical storage may be used where required for website or application functionality.

If we introduce non-essential analytics or tracking technologies in the future, we will update this Privacy Policy and, where required by applicable law, provide an appropriate consent mechanism.

9. Payments

Payments may be processed by third-party payment providers.

Where payment processing is handled by an external provider, we do not need to store complete payment-card details on Station Chat systems.

The payment provider’s own privacy policy and terms may also apply.

10. How We Use Information

We may use information to:

• provide, activate and maintain Station Chat;
• administer licensing and subscriptions;
• provide software updates;
• operate Stable Mobile and push-related services;
• respond to support, sales, legal and security enquiries;
• diagnose technical problems;
• protect our services and customers;
• prevent fraud, misuse and unauthorised licensing;
• maintain business and accounting records;
• comply with legal obligations.

11. Data Sharing

We do not sell personal data.

We may disclose limited information to service providers where reasonably necessary to operate Station Chat, including providers involved in:

• hosting;
• software distribution;
• licensing;
• push delivery;
• payment processing;
• email;
• customer support.

We may also disclose information where required by law, court order or lawful authority, or where reasonably necessary to protect our rights, users, systems or services.

12. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including licensing, accounting, fraud prevention, security, support and legal obligations.

Conversation history stored on the customer’s own Station Chat devices is controlled by the customer and its own systems.

13. Security

Station Chat uses technical measures designed to reduce unauthorised access, including authenticated station connections, encrypted mesh communication, encrypted local persistence, station approval controls and other security mechanisms.

No software, device or network can be guaranteed to be completely secure.

Customers remain responsible for securing:

• operating systems;
• local networks;
• endpoint devices;
• administrator credentials;
• firewall and routing configuration;
• physical access;
• backups;
• staff access and security practices.

14. Personal Data Rights

Depending on applicable law, individuals may have rights relating to their personal data, including rights to request access, correction, deletion, restriction or information about processing.

Requests may be sent to:

legal@station.chat

We may need to verify identity before acting on a request.

15. International Processing

Some supporting providers, including hosting, push, software distribution, email or payment providers, may process information outside Malaysia.

Where applicable, we take reasonable steps to use reputable providers and appropriate safeguards.

16. Children

Station Chat is intended for organisational and workplace use and is not designed as a consumer service directed at children.

17. Changes To This Policy

We may update this Privacy Policy as Station Chat and applicable requirements evolve.

The current version will be published at station.chat/privacy.

18. Contact

Mednovations Sdn Bhd (1307256-P)9-2, Jalan Dataran Suria 15/7/1, Dataran Suria, 42300 Bandar Puncak Alam, Selangor Darul Ehsan, Malaysia

Privacy, legal and security enquiries: legal@station.chat