Station Chat Terms Of Use And Software License

These Terms govern your access to and use of the Station Chat website, software, Stable Mobile services, licensing services, updates and related services.

Station Chat is operated by:

Mednovations Sdn Bhd (1307256-P)9-2, Jalan Dataran Suria 15/7/1, Dataran Suria, 42300 Bandar Puncak Alam, Selangor Darul Ehsan, Malaysia

By purchasing, installing, activating or using Station Chat, you agree to these Terms.

1. Software License

Subject to payment of applicable fees and compliance with these Terms, Mednovations Sdn Bhd grants you a limited, non-exclusive, non-transferable and revocable license to install and use Station Chat for your authorised organisational purposes during the applicable license period and within the limits of your plan.

The license does not transfer ownership of Station Chat, its source code, branding or intellectual property.

2. Authorised Use

You may use Station Chat:

• on the number of stations, devices or users permitted by your plan;
• for lawful internal communication;
• on networks and devices you are authorised to use;
• with users authorised by your organisation.

You are responsible for ensuring that your use complies with applicable laws, workplace policies, confidentiality obligations and internal governance requirements.

3. Prohibited Use

You must not:

• use Station Chat for unlawful activity;
• circumvent licensing, seat or activation restrictions;
• share activation credentials outside the authorised organisation;
• intentionally defeat or bypass security controls;
• interfere with Station Chat infrastructure;
• use Station Chat to gain unauthorised access to networks or devices;
• distribute unauthorised or modified copies of Station Chat;
• reverse engineer Station Chat except to the extent such restriction is prohibited by law;
• remove proprietary notices;
• falsely claim ownership of Station Chat.

4. Local-Network Operation

Station Chat is designed primarily as a local-first messaging system.

The customer is responsible for providing and maintaining suitable:

• local network connectivity;
• routing and VLAN policy;
• DNS where applicable;
• operating systems;
• firewall configuration;
• endpoint security;
• internet connectivity for features that require internet access.

Some environments may require configuration by a network administrator.

5. Internet-Dependent Features

Core station-to-station messaging may operate without continuous internet access.

Some features may require internet connectivity, including:

• initial licensing or activation;
• software updates;
• Stable Mobile internet services;
• push notifications;
• certain support or diagnostic services.

Availability of mobile push networks, operating-system services, internet providers and third-party infrastructure is outside our complete control.

6. Message Delivery And Offline Operation

Station Chat includes mechanisms intended to improve message reliability, including reconnection, durable direct-message delivery and recovery of retained group messages after reconnecting.

No communications system can guarantee delivery under every possible condition.

Delivery or availability may be affected by:

• device failure;
• storage failure;
• network interruption;
• firewall or routing configuration;
• application termination;
• operating-system restrictions;
• corrupted or unavailable storage;
• third-party push infrastructure;
• permanent loss of a device holding an attachment.

Station Chat must not be relied on as the sole communications channel for emergencies, life-safety events or any situation requiring guaranteed delivery.

7. Files, Images And Voice Messages

Station Chat may allow users to exchange files, images and voice messages.

Customers are responsible for:

• deciding what information may be shared;
• complying with internal retention requirements;
• maintaining appropriate backups;
• protecting devices from malicious files;
• ensuring files are appropriate and lawful.

Certain attachments may remain dependent on the Station Chat device where the file originated.

8. Security Responsibilities

Station Chat includes layered security controls, but it does not replace proper organisational security.

Customers remain responsible for:

• administrator PINs and credentials;
• trusted station enrollment;
• device and operating-system security;
• physical access;
• network segmentation and routing;
• firewalls;
• backups;
• staff access control;
• security policies and practices.

9. Software Updates

We may release updates addressing security, compatibility, performance, bugs, licensing or functionality.

We may require a minimum supported version for continued access to certain internet-connected Station Chat services.

Customers should install security updates within a reasonable period.

10. Third-Party Components

Station Chat may include or depend on third-party open-source or commercial components.

Those components may be subject to their own licenses and terms.

11. Service Availability

We aim to provide reliable software and supporting services, but we do not guarantee uninterrupted availability.

Maintenance, third-party outages, internet problems, security events or technical failures may temporarily affect services such as licensing, push delivery, updates or Stable Mobile.

12. Support

Support is provided according to the applicable plan or commercial arrangement.

We may request information such as:

• Station Chat version;
• operating-system information;
• diagnostic information;
• network configuration information;
• steps to reproduce a problem.

Customers should avoid sending unnecessary confidential message content in support requests.

13. Intellectual Property

Station Chat, its software, branding, website, documentation, design and related intellectual property are owned by Mednovations Sdn Bhd or its licensors.

Except for the limited license expressly granted under these Terms, no ownership rights are transferred to the customer.

14. Fees, License Periods And Renewal

Prices, license periods, plan limits, seat limits and renewal terms are those displayed or agreed at the time of purchase.

Failure to renew may result in expiry or restriction of licensed functionality.

15. Refunds

Refunds and cancellations are governed by the Station Chat Refund & Cancellation Policy.

Nothing in these Terms excludes rights that cannot lawfully be excluded.

16. Warranty Disclaimer

To the maximum extent permitted by applicable law, Station Chat is provided on an “as available” basis.

We do not warrant that Station Chat will:

• be completely error-free;
• operate without interruption;
• work with every possible network configuration;
• prevent every security incident;
• meet every customer’s specific regulatory, technical or operational requirement.

17. Limitation Of Liability

To the maximum extent permitted by law, Mednovations Sdn Bhd will not be liable for indirect, incidental, consequential, special, punitive or exemplary losses arising from the use of or inability to use Station Chat.

To the extent liability cannot be excluded, our aggregate liability arising from Station Chat will be limited to the total amount paid by the customer for Station Chat during the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

18. Indemnity

To the extent permitted by law, you are responsible for claims, losses or liabilities arising from your unlawful use of Station Chat, breach of these Terms, or use of Station Chat without proper authorisation.

19. Suspension Or Termination

We may suspend or terminate access to internet-connected Station Chat services where reasonably necessary because of:

• fraud;
• unauthorised licensing;
• abuse;
• security threats;
• unlawful activity;
• material breach of these Terms.

Termination does not transfer ownership of Station Chat or remove obligations that by their nature survive termination.

20. Governing Law

These Terms are governed by the laws of Malaysia.

Subject to any mandatory legal rights or procedures, disputes relating to these Terms will be subject to the jurisdiction of the courts of Malaysia.

21. Changes To These Terms

We may update these Terms from time to time.

The current version and effective date will be published on station.chat.

22. Contact

Mednovations Sdn Bhd (1307256-P)9-2, Jalan Dataran Suria 15/7/1, Dataran Suria, 42300 Bandar Puncak Alam, Selangor Darul Ehsan, Malaysia

Legal enquiries: legal@station.chat

Sales enquiries: sales@station.chat